Unbottle Warranty Policy
GENERAL TERMS
Unbottle takes great pride in the quality of its products and strives to provide consumers with an overall positive product experience. As such, Unbottle stands behind its products with the following warranties:
30-DAY RETURN / EXCHANGE POLICY | 2-YEAR MANUFACTURER’S WARRANTY | LIFETIME REPLACEMENT PROGRAM | |
Products | All Products purchased from Unbottle.com | For all products purchased from Unbottle.com, Amazon.in and Flipkart.com | For all products purchased from Unbottle.com, Amazon.in and Flipkart.com |
Warranty Period | 30 days from the original date of purchase | 2 Years from the original date of purchase shown on your required proof of purchase | Lifetime of product* |
Policy & Warranty Applicability |
|
Defects in materials and workmanship under normal use and failure to perform as intended. | Covers any Damages to the product incurred under normal use during the lifetime of the product from drops and daily use. |
Exclusions | Products not purchased from Unbottle.com must be returned to the original place of purchase with the proof of purchase. | Damages to the product incurred under normal use during the lifetime of the product from drops and daily use. | The lifetime of the product for products from the day ordered to the day the product is phased out of production. A replacement product is eligible for the same lifetime and same model. |
Remedy | Replacement at no charge, exchange the product with a product that is of equal value or refund the purchase price of the product. | Replacement of the product with a product that is of equal value. The replacement product is only covered by a ninety (90) day warranty from the time of replacement and is not subject to the two year warranty. | For issues that fall under the scope of the policy, Unbottle will provide replacements to the customer at free of cost or at a discounted rate of 50% of original product price. |
Process | Contact Unbottle customer service at support@unbottle.com | Contact Unbottle customer service at support@unbottle.com | Contact Unbottle customer service at support@unbottle.com |
30-DAY RETURN / EXCHANGE POLICY
We offer a 30-day money-back guarantee on products purchased directly from Unbottle.com. Purchaser shall have the option to replace the product at no charge, exchange the product with a product that is of equal value or receive a refund of the purchase price.
PLEASE ALSO NOTE THAT THE PRODUCT MUST FULFIL THE FOLLOWING:
- The product must be in its original packaging including all content in perfect resellable condition.
- Bottle must be unused.
- Bottle should not be engraved
Once we have received your package and our QC team has verified the contents meet the conditions above, we will contact you and offer you the option of either a refund or an exchange.
Products purchased through Amazon.in and Flipkart.com must be returned pursuant to those retailers’ return policies.
2-YEAR MANUFACTURER’S WARRANTY
Unbottle warrants these Products against defects in materials and workmanship under normal use for a period of TWO (2) YEARS, as applicable, from the date of receipt of the product by the original end-user consumer. This warranty does not apply to normal wear and tear, damages caused by operating the product outside of its intended use, or loss.
If a valid claim is made during the applicable period, Unbottle, at its option, will either:
- Replace the product.
- Exchange the product with a product that is of equal value.
This 2-Year Manufacturer’s Warranty does not cover any problem that is caused by:
- Drops.
- Normal daily wear and tear.
- Misuse and/or mishandling of product.
To obtain this warranty service, please contact us with a valid proof of purchase and two (2) photos to determine the problem and the most appropriate solution for you.
A replacement product assumes the remaining warranty of the original product or ninety (90) days from the date of replacement, whichever is greater.
To make a warranty claim for a product purchased from Amazon.in or Flipkart.com, Purchaser must register the product at Unbottle.com.
* Unbottle does not warrant and is not responsible for the repair or replacement of any other bottles made by anyone other than Unbotttle.
LIFETIME REPLACEMENT PROGRAM
LIFETIME REPLACEMENT PROGRAM
The below policy is applicable to all the products sold by Unbottle.
Unbottle provides lifetime warranty for heat retention as long as the Purchaser owns the product. At any time if the bottle stops keeping the cold water for 24 hours and hot water for 12 hours, Unbottle will replace the bottle at free of cost.
Unbottle warrants the product against wear and damage for as long as the Purchaser owns the product.
The Replacement Program Policy covers any Damages to the product incurred under normal use during the lifetime of the product from:
- Drops.
- Normal daily wear and tear.
Unbottle reserves the right to replace the damaged product free of cost or at a discounted rate of 50% of the original price paid by the customer. Please note that the policy is non-transferable and only applies to the original end purchaser.
To obtain a replacement, you must first Contact Us with a valid proof of purchase and at least 2 photos to determine the problem and the most appropriate solution for you.
To make a warranty claim for a product purchased from Amazon.in or Flipkart.com, Purchaser must register the product at Unbottle.com.
*Unbottle does not warrant and is not responsible for the repair or replacement of any other bottles made by anyone other than Unbotttle.